Support
Last updated: May 20, 2026
Need a hand? We’re a small team and we read every email. Most questions get a reply within 24 hours — often sooner.
hello@wynkie.com
Billing, bookings, your account, app questions.
privacy@wynkie.com
Data export, deletion, CCPA / CPRA requests.
Response time:We reply within 24 hours, Monday–Friday — often sooner. We’re US-based.
Common questions
How do I cancel my subscription?
Go to Dashboard → Settings → Billing and click Cancel subscription. Monthly subscribers keep access through the end of the current billing cycle. Annual subscribers keep access through the end of their subscription term. Your booking page stays live for an additional 30 days after cancellation so clients aren’t left stranded.
How do I get a refund?
Subscriptions can be cancelled anytime — annual subscribers keep access through the term and unused months aren’t refundable. If you believe you were charged in error, email hello@wynkie.com with your account email and the date of the charge. For payments collected from your clients (deposits, post-service charges), refunds are issued from your dashboard — see Appointment → Refund. One thing to know about card refunds: they come out of your Stripe balance. If your balance doesn’t cover it at that moment, Stripe still accepts the refund and holds it as pending, and your balance can go negative in the meantime. Stripe then covers it from your incoming payments, and where applicable by debiting your connected bank account, so your client gets their money. You can also refund a client another way, for example cash, Zelle, or Venmo, and tap Log a refund to record it. If a client asks about a refund that’s taking a while, a card refund can take up to 1–2 weeks to reach them.
How do I find or change my booking link?
Your booking link is wynkie.com/your-name. To find it, log in to your dashboard — it’s shown at the top of every page and on Settings → Profile. Your slug is set when you create your account. If you need to change it, email us at hello@wynkie.com and we’ll update it for you.
How do I switch from another booking app?
Export your client list to CSV from your old app (GlossGenius, Goldie, Booksy, Vagaro, Square, Fresha, StyleSeat — any of them). Then go to Dashboard → Clients → Import and upload the CSV. Wynkie matches the columns automatically and your client history comes with you. The import is free.
I forgot my password / I can't log in
Click Log in, then Forgot password — we’ll email you a reset link. If you signed up with Apple or Google, use the same provider you signed up with (we don’t link them automatically). Still stuck? Email hello@wynkie.com.
SMS messages & opt-out
Wynkie sends automated SMS messages only if you opt in during booking or in your dashboard. This includes 24-hour appointment reminders, cancellation notices, reschedule confirmations, and for Pro accounts, occasional marketing messages from Wynkie on behalf of your provider. Booking confirmations and payment receipts are sent by email only. Messages are delivered through Twilio over a Wynkie-operated toll-free number.
- Reply STOP to any message to opt out of further texts. Opt-out is immediate.
- Reply HELP for assistance. We’ll reply with our support email and a link to this page.
- Standard message and data rates from your carrier may apply. Wynkie does not charge for messages.
- We never sell, rent, or share your mobile number with third parties for marketing.
For full details, see our Privacy Policy (Section 8: SMS Communications).
Related
- Pricing & plan details — Essentials, Plus, Pro
- Terms of Service — subscription, cancellation, refunds
- Privacy Policy — data, processors, your rights
Wynkie is built for independent beauty pros — booth renters, suite renters, and other solo professionals. We’re a small US-based team and we appreciate you using Wynkie.