Terms of Service

By creating a Wynkie account or using wynkie.com, you agree to these Terms of Service (“Terms”). These Terms form a binding agreement between you and Wynkie (“Wynkie,” “we,” “our,” or “us”). If you do not agree, do not use Wynkie.

Wynkie is a business management platform for independent beauty professionals (booth renters, suite renters, and similar solo operators). It is not intended for use by salon owners managing multiple employees.

You must be at least 18 years old and a legal resident of the United States to create a Wynkie account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date.

Wynkie integrates with Stripe to enable you to collect deposits and payments from your clients. When you enable card payments, you agree to Stripe’s Connected Account Agreement. Payments you collect are processed on your own Stripe account, which makes you the merchant of record for them.

Card transactions are subject to a 3.4% + $0.30 processing fee per transaction, deducted from the amount deposited to your bank account. This fee comprises Stripe’s standard processing rate (2.9% + $0.30), which Stripe charges to your account directly, and a Wynkie platform fee of 0.5%.

$10 minimum deposit. Because the fixed $0.30 portion of the processing fee makes very small charges uneconomical, card deposits collected at booking are subject to a $10 minimum. When the deposit percentage you set works out to less than $10 for a given service, the client is charged a flat $10 deposit instead — never more than the service price. The booking page always shows the client the exact deposit amount before they confirm.

Scheduled payouts to your bank are free, on whatever schedule you choose. Stripe also offers instant payouts, which deliver your available balance within about 30 minutes for a fee of 1.8% of the payout amount (1% Stripe + 0.8% Wynkie). Instant payouts are subject to Stripe’s own eligibility requirements and are not available on every account. If Stripe has not made them available to you, only scheduled payouts will appear.

You are solely responsible for the accuracy of your pricing, your refund and cancellation policies with your clients, and any disputes that arise from services you provide.

When you issue a refund to a client for a card payment processed through Wynkie, the client receives their full refund. Stripe’s processing fee on the original transaction (2.9% + $0.30) is not returned, because the card networks keep it. That fee was already charged to your Stripe account when you collected the payment, so it simply stays there. Wynkie does not bill you for it afterward. If a pattern of refunds suggests something other than ordinary business activity, Wynkie may review the account under Section 5 below.

Refunds to a client’s card are drawn from your own Stripe balance. If that balance does not cover the refund at the moment you issue it, Stripe still accepts the refund rather than rejecting it. The refund is held as pending and your balance may go negative in the meantime. Stripe then covers it from your incoming payments, and where applicable by debiting the bank account you connected to Stripe, so that your client receives their money. You remain responsible for making sure your clients receive any refunds you owe them. If you prefer to refund a client another way, for example cash, Zelle, or Venmo, you can do that and record it in Wynkie using “Log a refund.”

Chargebacks. Chargebacks are rare, and everything in this part applies only when a client disputes a card charge with their bank — your everyday bookings, payments, and refunds are never affected by any of it. A chargeback happens when a client disputes a card charge with their bank rather than asking you for a refund. Because your payments are processed on your own Stripe account, a chargeback is settled against that account. Here is what happens:

• Disputed amount. Stripe debits the disputed amount from your Stripe account. Wynkie does not move any money to make this happen.
• Dispute fee. Stripe charges a per-dispute fee of approximately $15 to your account when the dispute is filed. Wynkie does not add to it and does not collect it from your later payments.
• If your balance is short. Your balance may go negative. Stripe recovers the shortfall from your future payments, and where applicable by debiting the bank account you connected to Stripe.
• Repeated chargebacks. If three chargebacks happen within a rolling 30-day window, Wynkie automatically pauses new bookings on your booking page so our team can review the situation with you. Bookings already on your calendar are not affected. We send you a warning email after the second chargeback in the window so you know the pause threshold is approaching. Manual reinstatement is at our discretion. If chargebacks resolved in your favor cause the count to drop below three, the pause is lifted automatically.
• Disputes resolved in your favor. If a dispute is later resolved in your favor, Stripe returns the disputed amount and the dispute fee to your Stripe account automatically. Any chargeback-triggered pause is lifted automatically if you are still within Wynkie’s acceptable use criteria.

You authorize Wynkie to pause your booking page as described above, and to recover from amounts otherwise owed to you any platform costs Wynkie incurs from chargebacks, payment disputes, or payment reversals on your account. These are operational measures, not penalties.

The vast majority of Wynkie accounts never run into this section. It exists so we have clear authority to act when something does go wrong — a fraud pattern, a repeating chargeback issue, a violation of these Terms — and so you know in advance what tools we have available. If you run your business honestly, you will simply never run into any of it.

Wynkie may, in our sole discretion, suspend, restrict, or permanently terminate your account and your access to the platform — including your booking page, client data, and any pending payouts — at any time, for any reason or no reason, with or without prior notice. We keep that authority deliberately broad so we can move quickly to protect you, other stylists, and the platform from fraud and abuse. In practice, though, immediate action without notice is reserved for clear fraud or payment abuse — in every other situation, our default is always to reach out and work things out with you first.

Without limiting the foregoing, we may take immediate action, including suspension without notice, if we determine, in our sole discretion, that you have:

• Violated or attempted to violate any provision of these Terms or any applicable law.
• Engaged in activity that is fraudulent, deceptive, exploitative, or harmful to Wynkie, other users, or any third party.
• Initiated, facilitated, or encouraged client refunds, payment reversals, or chargebacks in a volume, frequency, or pattern we determine to be abusive or detrimental to the platform.
• Caused an elevated chargeback or dispute rate on your Stripe Connect account.
• Used the payment infrastructure in a manner that results in disproportionate platform losses, including repeated charge-and-refund cycles.
• Provided false, inaccurate, or misleading information at registration or at any time thereafter.
• Engaged in any other conduct that we determine, in our sole discretion, poses a legal, financial, operational, or reputational risk to Wynkie or to any third party.

If we suspect payment abuse or fraud, we may need to take protective steps while we investigate. Specifically, Wynkie reserves the right to: (a) place a temporary hold on your Stripe Connect balance and any pending payouts while the matter is under review; (b) add a reasonable administrative line item to your subscription invoice to recover platform costs incurred from chargebacks, payment disputes, or payment reversals, including non-refundable Stripe processing and dispute fees; and (c) recover from you all reasonable costs and expenses incurred in connection with enforcement of these Terms, including payment processor fees, chargeback fees, collection agency fees, and attorneys’ fees. Where the situation allows, we’ll communicate before taking these steps and work with you to resolve it.

Termination of your account does not entitle you to a refund of any paid subscription fees. If your account is suspended or terminated for cause, any pending payouts may be withheld for up to 180 days pending resolution of disputes, chargebacks, or outstanding obligations. Your client data following termination is handled in accordance with our Privacy Policy, including your right to request a copy of your client records — we know your clients are your livelihood.

If you believe your account was suspended or terminated in error, contact us at hello@wynkie.com. We will review such requests but are under no obligation to reinstate any account.

You agree not to:

• Use Wynkie for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorized access to any part of the platform or other users’ data.
• Transmit spam, malicious code, or any content that is harmful, fraudulent, or deceptive.
• Resell, sublicense, or redistribute Wynkie to third parties.
• Use automated tools to scrape or extract data from Wynkie without written permission.
• Engage in any activity involving the payment infrastructure that is fraudulent, deceptive, exploitative, or harmful to Wynkie or other users.
• Initiate, facilitate, or encourage client refunds, payment reversals, or chargebacks in a volume, frequency, or pattern intended to exploit non-refundable platform fees or otherwise abuse the payment infrastructure.

You own the data you input into Wynkie — your service menu, client records, appointment history, and similar content. By using Wynkie, you grant us a limited license to store, process, and transmit that data solely to provide the service to you.

We do not sell your data or your clients’ data to third parties. See our Privacy Policy for full details on how data is handled.

You represent and warrant that you own or have all rights, permissions, and consents required to collect, store, and use your clients’ personal information on Wynkie, including any client lists or contact information you import. Consent for text messaging is covered in detail in Section 8.

Wynkie can send email and text messages to your clients on your behalf: appointment reminders, cancellation and reschedule notices, and, on the Pro plan, marketing campaigns and mass texts. Text messages are sent through a Wynkie-operated telephone number, with Wynkie acting as your service provider and sending at your direction. You choose the recipients and, for marketing messages, the message content.

Compliance with communications laws.“Communications Laws” means the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all related federal and state laws, rules, and regulations governing calls, text messages, and email. You represent and warrant that your use of Wynkie’s messaging features, including any message content you write, complies with Communications Laws, and that you will not use messaging features to send content that is unlawful, deceptive, or unrelated to your business.

Client consent.Wynkie’s booking page asks each client whether they agree to receive text messages and records their answer, the time, and the exact wording they agreed to. Wynkie sends marketing texts only to clients with a recorded opt-in or covered by your import confirmation described below. Clients can opt out at any time by replying STOP, and Wynkie honors opt-outs automatically. You agree not to attempt to circumvent a client’s opt-out through Wynkie (for example, by re-importing an opted-out contact under a new entry).

Imported client lists. When you import clients and confirm that you have their permission to text them, that confirmation is a representation and warranty to Wynkie that each imported client has given you prior express consent to receive text messages from you, including messages about your services. Wynkie relies on that representation in sending messages on your behalf. Imported clients for whom you have not given this confirmation are not eligible to receive marketing texts until they opt in themselves.

We may suspend or limit your access to messaging features, without affecting the rest of your account, if we reasonably believe your messaging violates these Terms or Communications Laws, generates unusual complaint or opt-out rates, or puts Wynkie’s telephone number or carrier relationships at risk.

We aim to keep Wynkie available at all times but do not guarantee uninterrupted access. We may perform maintenance, push updates, or experience downtime beyond our control. We are not liable for any losses caused by service interruptions.

We reserve the right to modify or discontinue any feature of Wynkie at any time. For material changes, we will provide reasonable advance notice.

Wynkie and all content, software, trademarks, and design elements on wynkie.com are owned by Wynkie and protected by intellectual property law. You may not copy, reproduce, or create derivative works from any part of Wynkie without prior written permission.

Wynkie is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, secure, or continuously available.

You agree to defend, indemnify, and hold harmless Wynkie and its officers, employees, and agents from and against any and all third-party claims, demands, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of Wynkie; (ii) content and data you provide, including client lists and contact information; (iii) communications sent to your clients at your direction through Wynkie, including any claim that a recipient did not consent to receive them; (iv) your breach of these Terms, including the representations and warranties in Sections 7 and 8; or (v) your violation of any law or the rights of any third party.

We may, at our own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense. This section survives termination of your account.

To the fullest extent permitted by law, Wynkie’s total liability to you for any claim arising from or related to these Terms or the service shall not exceed the greater of (a) the amount you paid to Wynkie in the three months preceding the claim, or (b) $100.

In no event shall Wynkie be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if advised of the possibility of such damages.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Subject to the arbitration agreement in Section 15, any dispute not resolved through arbitration shall be resolved in the state or federal courts located in California.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.

Who this section covers.This section applies both to stylists who hold a Wynkie account and to clients who book an appointment through a stylist’s Wynkie booking page. In this section, “you” means whichever of them is bringing or defending the dispute.

Scope. You and Wynkie agree to resolve by binding individual arbitration any dispute arising out of or relating to the use, payment for, or provision of the Wynkie service, including disputes about bookings, payments, subscriptions, and messages sent through Wynkie. This agreement to arbitrate does not extend to disputes unrelated to the Wynkie service. Nothing in this section covers a dispute between a client and their stylist that does not involve Wynkie.

Class and representative action waiver. You and Wynkie agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a class or representative proceeding.

Jury trial waiver. For any dispute that is not resolved through arbitration, you and Wynkie each waive any right to a jury trial, to the fullest extent permitted by law.

How to opt out. You may opt out of this arbitration agreement and the class action waiver by emailing hello@wynkie.com with your name and the words “arbitration opt-out” within 30 days of first accepting these Terms or first booking through Wynkie, whichever applies to you. Opting out will not affect your account, your booking, or any other part of your relationship with Wynkie.

Small claims. Either party may bring an individual claim in small claims court instead of arbitration, so long as it stays in that court and remains individual.

Coordinated filings. If 25 or more substantially similar arbitration demands are filed against Wynkie within a 180-day period by or with the assistance of the same person or firm, the demands will be administered in staged batches of no more than 50 at a time. The parties will select a small number of cases from the first batch to proceed as bellwethers, and the remaining demands will be held pending their outcome. Any applicable statute of limitations is tolled for demands held under this paragraph.

Severability. If the class and representative action waiver above is found unenforceable as to a particular claim, that claim will be severed from arbitration and heard in court, while the remainder of this section stays in effect for all other claims.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice in your dashboard. Continued use of Wynkie after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at hello@wynkie.com.