Terms of Service

By creating a Wynkie account or using wynkie.com, you agree to these Terms of Service (“Terms”). These Terms form a binding agreement between you and Wynkie (“Wynkie,” “we,” “our,” or “us”). If you do not agree, do not use Wynkie.

Wynkie is a business management platform for independent beauty professionals (booth renters, suite renters, and similar solo operators). It is not intended for use by salon owners managing multiple employees.

You must be at least 18 years old and a legal resident of the United States to create a Wynkie account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date.

Wynkie integrates with Stripe to enable you to collect deposits and payments from your clients. When you enable card payments, you agree to Stripe’s Connected Account Agreement. Card transactions are subject to a 3.4% + $0.30 processing fee per transaction, deducted from the amount deposited to your bank account. This fee comprises Stripe’s standard processing rate (2.9% + $0.30) and a Wynkie platform fee (0.5%) that covers the Stripe Connect payout and platform costs Wynkie pays on your behalf so that scheduled payouts to your bank remain free.

$10 minimum deposit. Because the fixed $0.30 portion of the processing fee makes very small charges uneconomical, card deposits collected at booking are subject to a $10 minimum. When the deposit percentage you set works out to less than $10 for a given service, the client is charged a flat $10 deposit instead — never more than the service price. The booking page always shows the client the exact deposit amount before they confirm.

Instant payouts — delivering your available balance to your bank within 30 minutes — are available on demand at 1.8% of the payout amount (1% Stripe + 0.8% Wynkie). Scheduled daily payouts remain free.

You are solely responsible for the accuracy of your pricing, your refund and cancellation policies with your clients, and any disputes that arise from services you provide.

When you issue a refund to a client for a card payment processed through Wynkie, the client receives their full refund. The Stripe processing fee on the original transaction (2.9% + $0.30) is non-refundable — the card networks keep it; it is never returned to you or to Wynkie. Because you bear that processing fee, Wynkie recovers it from your account, typically from an upcoming payout, so the cost of a refund stays with the transaction it belongs to. If a pattern of refunds suggests something other than ordinary business activity, Wynkie may review the account under Section 5 below.

Refunds to a client’s card are drawn from your Stripe balance. Because Wynkie pays your earnings out to your connected bank account on a daily schedule, the funds from an earlier charge may already have left your Stripe balance by the time you issue a refund. If your Stripe balance is too low to cover a card refund at the moment you request it, Stripe will not complete the refund and no money moves — it is not queued, retried, or pulled from your bank account automatically, and it will not process on its own over time. To complete it, you can either collect enough new card payments to cover the amount and then issue the refund while those funds are still in your Stripe balance, or refund your client directly by another method (for example cash, Zelle, or Venmo) and record it in Wynkie using “Log a refund.” You are responsible for ensuring your clients receive any refunds you owe them, including in these situations. This is different from a chargeback (described below), where Stripe does collect any shortfall from your connected bank account.

Chargebacks. Chargebacks are rare, and everything in this part applies only when a client disputes a card charge with their bank — your everyday bookings, payments, and refunds are never affected by any of it. A chargeback happens when a client disputes a card charge with their bank rather than asking you for a refund. When Stripe notifies Wynkie of a chargeback on a payment you collected through the platform, here is what happens automatically:

• Disputed amount.Stripe deducts the disputed amount and a per-dispute fee (approximately $15) from Wynkie’s platform balance. Wynkie reverses the original transfer back from your Stripe Connect balance to recover the disputed amount. If your Stripe Connect balance is not sufficient at the time of reversal, Stripe will collect the shortfall from the bank account you connected to Stripe.
• Dispute fee. The per-dispute fee is added to your outstanding chargeback balance and recovered from your next successful card payments. Each subsequent transfer to your Stripe Connect account is reduced by a portion of your outstanding balance (capped at 50% of any single transaction so you never lose a full payout). When the balance reaches zero, future transfers return to normal. We email you a confirmation when recovery is complete.
• Repeated chargebacks. If three chargebacks happen within a rolling 30-day window, Wynkie automatically pauses new bookings on your booking page so our team can review the situation with you. Bookings already on your calendar are not affected. We send you a warning email after the second chargeback in the window so you know the pause threshold is approaching. Manual reinstatement is at our discretion. If chargebacks resolved in your favor cause the count to drop below three, the pause is lifted automatically.
• Disputes resolved in your favor.If a dispute is later resolved in your favor, the disputed amount is re-transferred to your Stripe Connect account, the dispute-fee charge is reversed (the outstanding balance is reduced and any amounts already recovered from your transfers are refunded to your Stripe Connect balance), and any chargeback-triggered pause is lifted automatically if you are still within Wynkie’s acceptable use criteria.

You authorize Wynkie to perform the transfer reversals, balance adjustments, transfer-based fee recovery, and account pauses described above, and to offset platform costs we incur from chargebacks, payment disputes, or payment reversals against amounts in your Stripe Connect balance or amounts otherwise owed to you. These are operational measures, not penalties — if the dispute resolves in your favor, the system restores you to the prior state automatically.

The vast majority of Wynkie accounts never run into this section. It exists so we have clear authority to act when something does go wrong — a fraud pattern, a repeating chargeback issue, a violation of these Terms — and so you know in advance what tools we have available. If you run your business honestly, you will simply never run into any of it.

Wynkie may, in our sole discretion, suspend, restrict, or permanently terminate your account and your access to the platform — including your booking page, client data, and any pending payouts — at any time, for any reason or no reason, with or without prior notice. We keep that authority deliberately broad so we can move quickly to protect you, other stylists, and the platform from fraud and abuse. In practice, though, immediate action without notice is reserved for clear fraud or payment abuse — in every other situation, our default is always to reach out and work things out with you first.

Without limiting the foregoing, we may take immediate action, including suspension without notice, if we determine, in our sole discretion, that you have:

• Violated or attempted to violate any provision of these Terms or any applicable law.
• Engaged in activity that is fraudulent, deceptive, exploitative, or harmful to Wynkie, other users, or any third party.
• Initiated, facilitated, or encouraged client refunds, payment reversals, or chargebacks in a volume, frequency, or pattern we determine to be abusive or detrimental to the platform.
• Caused an elevated chargeback or dispute rate on your Stripe Connect account.
• Used the payment infrastructure in a manner that results in disproportionate platform losses, including repeated charge-and-refund cycles.
• Provided false, inaccurate, or misleading information at registration or at any time thereafter.
• Engaged in any other conduct that we determine, in our sole discretion, poses a legal, financial, operational, or reputational risk to Wynkie or to any third party.

If we suspect payment abuse or fraud, we may need to take protective steps while we investigate. Specifically, Wynkie reserves the right to: (a) place a temporary hold on your Stripe Connect balance and any pending payouts while the matter is under review; (b) add a reasonable administrative line item to your subscription invoice to recover platform costs incurred from chargebacks, payment disputes, or payment reversals, including non-refundable Stripe processing and dispute fees; and (c) recover from you all reasonable costs and expenses incurred in connection with enforcement of these Terms, including payment processor fees, chargeback fees, collection agency fees, and attorneys’ fees. Where the situation allows, we’ll communicate before taking these steps and work with you to resolve it.

Termination of your account does not entitle you to a refund of any paid subscription fees. If your account is suspended or terminated for cause, any pending payouts may be withheld for up to 180 days pending resolution of disputes, chargebacks, or outstanding obligations. Your client data following termination is handled in accordance with our Privacy Policy, including your right to request a copy of your client records — we know your clients are your livelihood.

If you believe your account was suspended or terminated in error, contact us at hello@wynkie.com. We will review such requests but are under no obligation to reinstate any account.

You agree not to:

• Use Wynkie for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorized access to any part of the platform or other users’ data.
• Transmit spam, malicious code, or any content that is harmful, fraudulent, or deceptive.
• Resell, sublicense, or redistribute Wynkie to third parties.
• Use automated tools to scrape or extract data from Wynkie without written permission.
• Engage in any activity involving the payment infrastructure that is fraudulent, deceptive, exploitative, or harmful to Wynkie or other users.
• Initiate, facilitate, or encourage client refunds, payment reversals, or chargebacks in a volume, frequency, or pattern intended to exploit non-refundable platform fees or otherwise abuse the payment infrastructure.

You own the data you input into Wynkie — your service menu, client records, appointment history, and similar content. By using Wynkie, you grant us a limited license to store, process, and transmit that data solely to provide the service to you.

We do not sell your data or your clients’ data to third parties. See our Privacy Policy for full details on how data is handled.

You are responsible for having the right to collect and store your clients’ personal information and for obtaining any required consents (for example, for SMS communications).

We aim to keep Wynkie available at all times but do not guarantee uninterrupted access. We may perform maintenance, push updates, or experience downtime beyond our control. We are not liable for any losses caused by service interruptions.

We reserve the right to modify or discontinue any feature of Wynkie at any time. For material changes, we will provide reasonable advance notice.

Wynkie and all content, software, trademarks, and design elements on wynkie.com are owned by Wynkie and protected by intellectual property law. You may not copy, reproduce, or create derivative works from any part of Wynkie without prior written permission.

Wynkie is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, secure, or continuously available.

To the fullest extent permitted by law, Wynkie’s total liability to you for any claim arising from or related to these Terms or the service shall not exceed the greater of (a) the amount you paid to Wynkie in the three months preceding the claim, or (b) $100.

In no event shall Wynkie be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if advised of the possibility of such damages.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in California.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice in your dashboard at least 14 days before the changes take effect. Continued use of Wynkie after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at hello@wynkie.com.